In short
- Your first sample of every design is free. You only pay shipping.
- We ship worldwide from Sialkot, Pakistan, with tracking on every parcel.
- Import duties and taxes in your country are paid by you, unless your quote includes them.
- Report any damage within 14 days of delivery and we’ll sort it out with the courier.
Free samples
We make the first sample of every design free of charge. You only pay the cost of shipping it to you.
Before we send your sample, we tell you the shipping cost and the courier. Once it is paid, the sample ships and we send you the tracking number.
If you need more changes, we make a revised sample. If extra rounds of samples ever have a cost, we tell you first.
Where we ship
We ship worldwide from our workshop in Sialkot, Punjab, Pakistan.
How we ship
- Samples and small orders go by international express courier, with door-to-door tracking.
- Bulk orders go by express courier, air freight or sea freight. We choose the best option with you based on the size of the order, your deadline and your budget.
Shipping costs for orders
Shipping for bulk orders is either included in your quote or quoted separately, and the shipping terms are written on your quote or proforma invoice. We always tell you the cost before we ship.
Delivery times
Delivery time is your production time plus transit time. As soon as your order ships, we send you the courier name and tracking number.
Transit estimates come from the courier or freight company. They are not guaranteed, because weather, customs checks and courier delays are outside our control.
Customs, duties and taxes
Import duties, taxes and customs clearance charges in your country are paid by you, unless your quote clearly says they are included.
We prepare accurate commercial invoices and shipping documents for every shipment. For legal reasons we cannot mark goods as gifts or declare a lower value than you paid.
Packaging
Every shipment is packed to arrive in good condition. For bulk orders we can add your own branded packaging, such as polybags, hang tags, labels or boxes, as agreed in your quote.
Your delivery address
Please make sure your delivery address and phone number are correct, because couriers often call before they deliver. If a parcel comes back because the address was wrong or the delivery was refused, the cost of sending it again is paid by you.
Lost or damaged parcels
If a parcel arrives damaged, please take photos of the box and the goods and keep the packaging. Tell us within 14 days of delivery. We will file the claim with the courier and replace or refund the damaged items as explained in our Terms & Conditions.
If your tracking hasn’t updated for a long time, tell us and we will chase the courier for you.
Questions?
Ask us anything about this page. A real person from our Sialkot team will reply.